Question Variations
- Why am I unable to move a Manager role to Super User role?
- Why can't I change roles in User management?
Applies To
- User management
- Settings > Users
Answer
Check if the account is using SSO. If so, a feature flag would need to be enabled.
sso_user_role_editable
Check this feature flag to see if they have enabled.
From here you will be able to change the role but the Save button will be greyed out.
Next step is on the client's end. They will need to manage/update the Role with their IT team so it's updated in their SSO settings.
After this step, you will be able to save changes.
