Symptoms
- Users are complaining that the "Call cannot be completed as dialed" or the call just disconnects.
- When trying to dial the "Destination" Number directly, aka the phone number that the user is forwarded to, the phone line connects with an Agent.
Applies To
Calls that are sent through SIP (Session Initiation Protocol)
Cause
The phone line disconnection issue is likely stemming from the "Destination Number," which is the phone number the User/Customer/Patient is connected to, not being "SIP Enabled." To resolve this, it's essential to collaborate with your Telephony Provider and ensure that the phone number is properly configured to accept calls through the SIP trunk.
