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InvocaKnowledge
Community Manager
Community Manager

Symptoms

  •  FTP Delivery includes multiple records for one call. 

Applies To

  • FTP data deliveries

Resolution

A setting change can be made so that all signal transactions for a single call are on one row rather than separating out each signal onto its own row.

Cause

The exact cause of this issue hasn't been identified but one likely scenario is that there were a bunch of signals or other post-call transactions applied to calls, 

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