SymptomsCustomer destination only allows approved IP addresses to communicate with the protected resourcesApplies ToData Deliveries SFTPResolutionInvoca can not provide a list, the resolution is for the customer to pull data from Invoca in a differen...
SymptomsInvoca's Salesforce managed package, version 5.5 has different functionality than previous versions (version 5.3 and lower) - Version 5.5 utilizes SOQL (Salesforce Object Query Language) to match all phone fields to the caller ID on all objec...
SymptomsDynamic numbers allocated for Destinations is staying stagnate and not auto-scaling.When dynamic numbers allocated for Destination is adjusted manually, it fills to capacity immediately.Applies ToCustomers who have created Destinations throug...
Symptomscall failure, call recording, busy signal, call disconnected, operator interceptApplies ToInbound calls to InvocaResolutionIf there is no issue calling the term number directly contact support to open a case with the call example and timestam...
SymptomsCustomer would like to only send calls that meet a specific criteria into their Adobe instance. Applies ToPre-transfer webhooksAdobe Analytics IntegrationInvoca Data or Marketing Data available pre-transferResolutionAdd Marketing Data Adobe R...
SymptomsTag is running on website and number is swapping as intended on both mobile and desktop.The issue is isolated to mobile devices. Number is rotating on the site but when clicking on the button. The dialer displays the hardcoded number. Appli...
SymptomsError is received when trying to deactivate a Google Ads integration. Example Error: {"ad_account_id":"12345678901", "integrated":true, "errors":{}}Applies ToGoogle Ads IntegrationNetwork-level IntegrationProfile-level IntegrationResolutio...
SymptomsInvoca fields not populating on lead record despite correct field mapping in Invoca Admin Applies ToSalesforce Package (all versions)Field mapping configuredPre-Transfer webhook selectedResolution Remove field mappings that are not availab...
SymptomsRequests to Google Campaign Manager are not receiving 200 Success responses and therefore call conversions is not successfully appearing in GCMIn the integration logs, the following error can be found within the response body within the deliv...
SymptomsCaller experience is negatively impacted by a 4+ second delay after entering their zip code in the "Ask for number input" node and the IVR reaching the next node.Applies ToCustomers using the "Ask for number input" node with the Question Type...
SymptomsUser sees a 403 error when attempting to log into the Invoca platform via SAML/SSO.The error message included with the SAML response read, "Contact phone number can't be blank, Contact phone number Invalid" (SSO debugger needed to read error ...
SymptomsFor Facebook(Meta) Server-side integration with webhooks, customers set up the offline events, and the pixel and generated the token. Despite receiving successful response codes for all deliveries in the Invoca webhooks, customers are unable ...
SymptomsGoogle Adword keyword data isn't populatingApplies ToGoogle AdsNetwork level integrationResolutionConfirm the Google Ads account is configured according to the documentationConfirm marketing data field Google Customer ID is implementedEnsure ...
Symptoms-Able to successfully load revision draft, but RequiredParams is not satisfied.Test URL: https://www.testingthis.com/test?Form_Name__c=BizJournalMontreal?utm_source=test&invoca_rev=draftApplies ToInvoca TagResolutionTest URL was incorrect. Ma...
SymptomsWhen users first enter the website, the number on the header swaps, but if they navigate to other pages, the number remains unchanged. The Invoca tag is already deployed by Google Tag Manager and triggered by the event, DOM Ready.Applies ToIn...
SymptomsThe Invoca Salesforce Managed package shouldn't take longer than 5 minutes to install. When the installation takes longer than 5 minutes, it's likely due to an error while downloading.Applies ToSalesforce Sales Cloud managed package download ...
Symptoms-Offline Conversions aren't being uploaded into Bing even though goals are set up within Bing-When configuring the goals within Invoca error appears:“the conversion goal with the same name already exists for the customer”. -last failed respon...
SymptomsWhen applying Revenue along with a Signal using the Signal API, the request updates the Signal and gets a 200 response code, but the Revenue value is not applied.Applies ToSignal API requests including the `revenue` parameter. Example request...
Symptoms- Conversion Events aren't populating in GA4 reporting-204 successes in Invoca logsApplies To-GA4Resolution1. Validate the event names match in Invoca as well as GA42. If the customer is using custom parameters, ensure that those parameters e...
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