SymptomsN/A in recent Salesforce-related webhook deliveries No call logs within the Salesforce instanceApplies ToSalesforce versions lower than 5.5ResolutionNavigate to Salesforce integration and deactivate then follow the steps to reauthorize the in...
Symptoms"Something unexpected occurred, please try again." appears in the top right-hand corner after saving a new destination to a campaignApplies ToCampaign Management ResolutionThe error likely appears due to reaching the dynamic number limit on y...
SymptomsLeads weren't being created for every callApplies ToSalesforceResolutionA recent Salesforce patch (5.5.3) changed the code and now exposes the field mapping option for leads when no objects are selected for matching but the "Enable Lead Creat...
Symptoms Google Call Extension is still unverified after linking Google Search Console Applies To Google AdsNetwork level integrationProfile level integration Resolution Connect with your Google rep first.Prove ownership of the display URL domain by ...
SymptomsData not being received within FacebookMultiple failures when reviewing responses in delivery historyApplies To-FacebookResolutionThe user will need to reauthorize the integration under a new user with the correct permissions.CauseThe user is...
SymptomsInvoca admin page displays an invalid field errorLead creation functionality breaks (dependent on if error is relevant to the Lead object and if lead creation functionality is enabled)Applies ToSalesforceResolutionOption 1: Determine and remo...
SymptomsUnable to send data to StackAdapt through certified Invoca integration.Applies ToWebhookMarketing DataSignalsTagResolutionPredecessors required from customer: Build inbound URLs with the StackAdapt Supply Source IDConnect Invoca with technic...
SymptomsUnable to send data to Litify through certified Invoca integration.Applies ToWebhookMarketing DataSignalsResolutionAs an alternate solution, a webhook can be created to pass Invoca data to a Litify endpoint. Obtain the custom webhook end...
SymptomsCustomers have noticed that the numbers on their page are not rotating, even though the Invoca tag is loaded. This issue occurs because the number is located within a custom element instead of a standard HTML element. ResolutionTo address t...
SymptomsCustomers can post conversion call data back using ‘Upload Signal Records’ under Signals on the platform. However, there are two ways to automate this manual process.Resolution1. SFTP for Signal File Upload or Lookup TableSFTP (Secure File Tr...
SymptomsUsers may report seeing duplicate calls being paid out or calls with a repeat Caller ID being paid even if they have "No payout if caller calls back within X days" selected.Applies Topay outscall correctionsreportingcall record idsbundlesReso...
SymptomsTwo calls from one person relativity close togetherThe first call would receive the transfer disposition instead of the last callCalls reports are missing Agent, Name, Five9 TSA name fields, &, etc.Applies To-Five9 Integration ResolutionImple...
Symptoms-In certain instances, call recordings links won't sync over to your Salesforce instance-Issue is sporadic & doesn't affect every call. Applies To-SalesforceResolutionIf you have a custom flow on the Invoca call log, please look at the Invoca...
SymptomsAfter following the instructions in Section 1 of the Adobe Analytics Integration Installation and User Guide you are not seeing the Adobe Experience Cloud Visitor ID being captured in the attribution of your selected Marketing Data Field.Appl...
Applies To Dynamic Resource Loading: ex. Find a location Single Page Application Phone numbers are not swapping on some parts of the page Many customers use the search feature on their website, which includes an input text field, to provide nearby ...
SymptomsCustomers have their preferred marketing apps and systems to communicate with Invoca call data. However, the system is not listed in the tiles on the platform’s integrations page.ResolutionInvoca offers support for a wide range of integration...
SymptomsYou see the following error when attempting to activate a pending campaign: undefined method 'empty' for nil:NilClass . Applies ToCampaigns that are in the "paused - pending" status.ResolutionEnsure that campaign is not archived. Be sure ...
SymptomsNumbers are not swapping on a customer's website. When running Invoca.PNAPI.display() in the console, the error "A request to support [number] has been made, but is not ready yet" appears. Applies ToRingpool numbers that aren't swapping o...
SymptomsWhen a webpage is loading the hardcoded site number first appears before the Invoca dynamic number replacement swaps it with an Invoca number, creating a flickering effect.Applies ToCustomers using the Invoca Tag for Dynamic Number Insertion ...
SymptomsError is received when trying to clone an advertiser campaign Example error: Applies ToAdvertiser campaignsResolutionContact Support with the campaign you'd like to cloneCauseThis error can be caused by a connection timeout due to the size o...
