Symptoms
- Alaska/Hawaii calls drop after hearing automated message
- This happens to all Alaska/Hawaii calls, not just one specific one
- Calls to the Alaska/Hawaii destination number connect with no issue
Applies To
- Alaska/Hawaii Call Routing
- Alaska area code (907)
- Hawaii area code (808)
Resolution
- Check with support to ensure the Alaska/Hawaii backend flag is enabled on your account
Cause
- The backend feature is disabled, which will not allow calls to connect to the AK/HI destination number.
Additional Information
No additional cost for the enablement on this feature.
