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InvocaKnowledge by • Community Manager

Resolving Keypress issues with Genesys calls

SymptomsWhen sending calls from Invoca to Genesys destination numbers, DTMF tones (key presses) may not be acknowledged due to a mismatch between RFC standards. Invoca uses RFC 2833, while Genesys adheres to RFC 4733. This mismatch causes an issue wh...

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InvocaKnowledge by • Community Manager

Alaska/Hawaii Calls are dropping

SymptomsAlaska/Hawaii calls drop after hearing automated messageThis happens to all Alaska/Hawaii calls, not just one specific oneCalls to the Alaska/Hawaii destination number connect with no issueApplies ToAlaska/Hawaii Call RoutingAlaska area code ...

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