There is gold (GOLD!) to be had within the recordings and transcripts of your calls. Mining for this gold just takes a bit of curiosity and commitment. The latter relies on getting your routine down and sticking to it. Slicing and Dicing Within Invo...
Built a custom summary and some calls keep defaulting to a dash instead of the promo number description. Additionally some of the numbers are splitting off and creating new promo numbers on their own. For example "Station #1" now shows as "Station #1...
CALLING ALL DOG PARENTS! August 26th is National Dog Day and Invoca is excited to release our 2nd annual VANITY FUR digital magazine! In exchange for a photo of your precious pooch and a short bio (some of their favorite activities/foods/ways to be ...
Have you ever attempted to add a new number to your network and encountered this error message: “You've reached your promo number limit. To add a number you must increase your promo number limit.” This can occur because of three reasons: 1. You are a...
Checking on Case and what the hold-up is for 5 true 800 numbers??? I really need these today I posted the case 5 days ago!
We have built out a process and number for calls that require an interpreter. What will display in AI - is there any type of translation service from voice to txt to see what the conversation was?
They drive me crazy as a Marketer, as the longer the call the higher probability there is a sale involved. What do I look at if there are short calls? I first look at what % of my calls are under 1:00 minute long. I use 1:00 as a measure for what can...
Hello Community! We will be taking down the community today / tonight to do some scheduled maintenance. It will start at 3:30 PM Pacific / 6:30 Eastern tonight and will last for a couple of hours. During that time, you can still file a support case b...
What we've been working on is utilizing Interactive Voice Response (IVR)! We wanted a quick view for new patient calls. We're able to do that by creating an IVR. We built the keypress tree to read as new patients press 1, current patients press 2, an...
We recently implemented a weekly audit to review "discovered" destinations to determine whether they need to be promoted or ignored. Previously we promoted known numbers that we added to sites, but found that the list was growing and it was difficul...
Boy do I miss the heat maps of unanswered calls. Anyone else? Invoca, is this on the roadmap to bring over from Dialogtech?
July is National Grilling Month and Invoca is celebrating all self-proclaimed grill masters! Reply to this thread or email me at nandres@invoca.com with either a picture of one of your favorite grill creations, your favorite recipe, or both! In exc...
Quick Summary of Affiliate Campaign Set Up & Unique Tracking - Order of Operations that has helped our team:Create Publisher campaign within your designated Affiliates/Publisher Profile & Add Destination #Share campaign with Publisher for approval (p...
Anyone what to share their support experience? Any other companies people want to share that are great and what Invoca could do raise the bar further? Constructive feedback only folks
Hi everyone! Welcome to the Invoca Community. It's a brand new space, and we built it based on feedback that many customers have shared with us. We would love to keep improving and evolving it to meet your needs. Is there something that you would lik...
