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cassandra713
Contributor Level 2
since ‎08-29-2022
‎09-21-2023

User Statistics

  • 4 Posts
  • 0 Solutions
  • 10 Kudos given
  • 15 Kudos received
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3058members
969posts

User Activity

Voice to text transcripts lack accuracy and need improvement

05-09-2023
Hello! Is there anything in your roadmap about enhancing the accuracy of the voice to text transcript feature? Do you perform recurring training for the speech recognition or is it speaker independent?  More often than not, our transcripts lacks accu...

Add 30 seconds forward and 15 seconds back button...

04-30-2023
Hello! While listening to calls, which can be quite lengthy, it would be helpful to have a quick forward for 30 seconds or a quick backwards of 15 seconds button to skip through calls. I know it's possible to just click your mouse on the call where y...

Ability to export transcripts

09-30-2022
It would be super helpful if there was an option to export transcripts into Excel/csv for reporting purposes. It's awesome to be able to run a report using the global transcript feature, however if you extract the report you only get the data behind ...
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