cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
3709members
1198posts

AI txt when you have a foreign language

Bojibum
Contributor Level 3

We have built out a process and number for calls that require an interpreter. What will display in AI - is there any type of translation service from voice to txt to see what the conversation was?

1 REPLY 1

Mallory
Employee
Employee

Great question! The good news is Invoca can transcribe calls and capture Signal insights in Spanish and French in addition to English. Here is some information on how to set it up: https://community.invoca.com/t5/conversation-analytics/how-to-capture-signal-insights-in-non-english...If this is for a call already in progress in English and you are adding on a non-English interpreter, the number dialed to bridge to the interpreter would need to be in an Invoca campaign where the language of choice could be selected.

You can also reach out to your customer success manager if you require additional assistance.