Invoca

BrianC_Invoca · 08-09-2022

There is gold (GOLD!) to be had within the recordings and transcripts of your calls. Mining for this gold just takes a bit of curiosity and commitment. The latter relies on getting your routine down and sticking to it. Slicing and Dicing Within Invo...

BrianC_Invoca · 07-01-2022

Hi Jeremy, hope you are well and thanks for posting! The feedback is always appreciated. There currently isn’t a 1-1 solution for replicating DT heatmaps in Invoca. However, you can use Invoca's Calls by Day report and Calls by Hour report to see whe...

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Finding a Routine for Reviewing Calls

Re: Anyone Miss the Heat Maps?