SymptomsReal-Time webhook response shows an Invalid IDThe Invalid ID matches the campaign ID setup in the networkPreviously cloned bundled campaignApplies ToReal-Time routingResolutionYou can fix the setup by editing the round-robin IVR node to inclu...
SymptomsISO 8601 date-time format option in the Substitute parameter is not availableApplies ToThis solution pertains to custom webhooks within the request body configurationResolutionInclude one of the following formats. Note that "Call_start_time_P...
SymptomsThe Invoca System automatically paused webhooksThe error unknown replacement parameters appearApplies ToPretransfer WebhooksResolutionEnsure that presense is enabled on the account. You will need to confirm with your Customer Success Manager ...
Symptoms FTP Delivery includes multiple records for one call. Applies ToFTP data deliveries ResolutionA setting change can be made so that all signal transactions for a single call are on one row rather than separating out each signal onto its own ro...
SymptomsUnable to send data to StackAdapt through certified Invoca integration.Applies ToWebhookMarketing DataSignalsTagResolutionPredecessors required from customer: Build inbound URLs with the StackAdapt Supply Source IDConnect Invoca with technic...
SymptomsUnable to send data to Litify through certified Invoca integration.Applies ToWebhookMarketing DataSignalsResolutionAs an alternate solution, a webhook can be created to pass Invoca data to a Litify endpoint. Obtain the custom webhook end...
SymptomsCustomer destination only allows approved IP addresses to communicate with the protected resourcesApplies ToData Deliveries SFTPResolutionInvoca can not provide a list, the resolution is for the customer to pull data from Invoca in a differen...
