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amyraidel by Contributor Level 1

ActiveCampaign + Invoca = ??

Hi Invoca Community! Currently, we're using pushing out ActiveCampaign as our CRM so we can utilized marketing automations! I was wondering if anyone else is utilizing AC and if they tied Invoca in anyway back with it? Does anyone happen to have any ...

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BrianC_Invoca by Employee

Finding a Routine for Reviewing Calls

There is gold (GOLD!) to be had within the recordings and transcripts of your calls. Mining for this gold just takes a bit of curiosity and commitment. The latter relies on getting your routine down and sticking to it.  Slicing and Dicing Within Invo...

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sydney_kim by Employee

Error: You've reached your promo number limit

Have you ever attempted to add a new number to your network and encountered this error message: “You've reached your promo number limit. To add a number you must increase your promo number limit.” This can occur because of three reasons: 1. You are a...

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Bojibum by Contributor Level 1

AI txt when you have a foreign language

We have built out a process and number for calls that require an interpreter. What will display in AI - is there any type of translation service from voice to txt to see what the conversation was?

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Bojibum by Contributor Level 1

Short calls – what is going on?

They drive me crazy as a Marketer, as the longer the call the higher probability there is a sale involved. What do I look at if there are short calls? I first look at what % of my calls are under 1:00 minute long. I use 1:00 as a measure for what can...

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amyraidel by Contributor Level 1

Lessons Learned When Building An IVR

What we've been working on is utilizing Interactive Voice Response (IVR)! We wanted a quick view for new patient calls. We're able to do that by creating an IVR. We built the keypress tree to read as new patients press 1, current patients press 2, an...

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  • 4 kudos
amandasloan by Contributor Level 1

Resolved! "Discovered" destinations audit

We recently implemented a weekly audit to review "discovered" destinations to determine whether they need to be promoted or ignored.  Previously we promoted known numbers that we added to sites, but found that the list was growing and it was difficul...

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a_davis by Contributor Level 1

Affiliate Campaign Set Up & Tracking

Quick Summary of Affiliate Campaign Set Up & Unique Tracking - Order of Operations that has helped our team:Create Publisher campaign within your designated Affiliates/Publisher Profile & Add Destination #Share campaign with Publisher for approval (p...

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