We just launched a very cool new product called PreSense, which gives contact centers real-time digital data to transform the caller experience. It displays the caller's digital journey information to contact center agents in their screen pop before...
Based on requests expressed by several customers, we wanted to get some folks together to discuss how they are using Signals and to promote best practices sharing. This is how the Signal Working Group was born! After the first meeting was such a smas...
We are thrilled to announce that our beloved Summit Awards have become Invoca Impact Awards! Under this new name, we are continuing to recognize and celebrate companies that have implemented Invoca's call tracking and analytics technology to improve...
With UA retiring, do you have any tips for folks that have not made the move to Google Analytics 4.0? Are you still planning to deploy GA 4? Share your tips in the thread below and we will donate $25 in your name to the non-profit of your choice! *Mu...
Is there a way to do this? I would like to be able to provide a coworker with either the audio or transcription of 7-9 calls at 8-10 mins each.
Hello! Is there anything in your roadmap about enhancing the accuracy of the voice to text transcript feature? Do you perform recurring training for the speech recognition or is it speaker independent? More often than not, our transcripts lacks accu...
Hello! While listening to calls, which can be quite lengthy, it would be helpful to have a quick forward for 30 seconds or a quick backwards of 15 seconds button to skip through calls. I know it's possible to just click your mouse on the call where y...
WHAT SIGNALS have you set up that have helped you segment your customers along your sales and marketing funnel? Or patient journey if you are in healthcare? As we all know, Invoca Signals automatically detect call outcomes, conversion events, and ca...
Hi All, Wanted to mention this Professional Associations for Customer Engagement event coming up in May. More information is available here: https://pacesummitdc.com/ The PACE Washington Summit is the annual compliance event that gives you the advant...
We recently uploaded one of the largest look-up tables in Invoca history! Over 2 million rows of data are now being used to help us make our signals even more accurate and we are able to see specific trends in reporting. Thanks Invoca!
"My tip would be is always remember your global search- Always remember that tool. That tool will help you out a lot. As far as filtering- Filtering the calls! It'll help alleviate the scrolling process because sometimes people are scared to filter m...
Spring is just around the corner and we want to hear your top tips on keeping your dashboard(s) neat and easy to read! We all know dashboards allow you to choose the key metrics that are important to you and see those insights at a glance without hav...
Has anyone had any success with connecting to the Invoca API using PHP and cURL? Documentation says that the API requires OAuth authentication, but when attempting to connect, the result returns "HTTP Basic: Access Denied." Which tells me that the AP...
How do I see what number my tracking numbers are getting routed to? How do I change where a number is getting routed to?
Invoca has made a big splash into the Automotive vertical! The automotive vertical has unique needs and clients ranging from OEMs like Subaru, Nissan, and Toyota to individual dealers and dealer groups like AutoNation. Additionally, Invoca supports m...
