In your Invoca account, your Call Details report includes a full breakdown of why each of your phone calls were routed to their eventual destination — a feature we call Call Activity Tracking. If you've ever asked any of the following questions, "Why...
If you've set up your Invoca account to capture transcripts of your phone calls, you can search throughout all your phone calls at once for any word or phrase that was spoken in those calls. First, log in to your Invoca account. Click Reports in the...
Some of the most powerful features in your Invoca account — such as Signal AI — use recordings of your phone calls to give you actionable insights on the real spoken words and phrases happening in your phone calls. However, some data isn't meant to l...
You use Invoca to track and learn from your phone calls, but exactly what data can you capture from those calls? Broadly, this data falls into three categories: Marketing Data from your callers’ browser session or offline data, which Invoca ties to...
Once your Invoca account has been set up to capture Marketing Data and Signal insights from your phone calls, you can view that information using your Invoca reports. Specifically, you can use the following reports for different lenses on your Invoca...
If you route your phone calls to many different call centers using lookup tables , you can choose to have this routing data reflected in your Basic Knowledge: Invoca reports. This is useful if you want to see additional information in reporting — suc...
In your Invoca account, you have access to reports on all the phone call and marketing attribution data you collect with Invoca. This article will help you become a master of your reporting suite, so you can find the information you need quickly and ...
If you want to find out which promo numbers have been used in your Invoca account — useful for confirming billing numbers and monitoring the performance of your RingPool auto-scaling — Invoca includes a report called the Number Usage Report. You can...
If you work in a different time zone than the one your Invoca network is provisioned in, you can change the local time zone of your Invoca account to get more accurate reports. Here's how: Log in to your Invoca account. Click on your profile picture...
Invoca's conversation review features help you gain the deep, nuanced insights you can only get from listening to your actual phone calls, but much more efficiently. This article will help walk you through the following: Easily review lists of the m...
Need to listen to your phone calls? You can set up your Invoca account to record your phone calls — useful for an in-depth look at the data in your Invoca reports, evaluating the performance of your sales agents, manually training the accuracy of you...
Among your Invoca reports, your Transactions Details report is a great resource to troubleshoot the data in your Invoca account. Whenever phone call or Signal data is added or changed in your Invoca account, the Transactions Details report keeps a re...
Columns defined below that contain the words Advertiser or Publishermay be known by other names. If you don't see one of these columns on your Call Details report, check out our article Using your Invoca reports to learn more about filtering and chan...
Your Invoca reports and dashboards are extremely flexible tools, which means it can take some effort setting your filters and columns to view exactly the data you want (see Using your Invoca reports and Building out your Dashboard to learn more). Thi...
Your Invoca account can record phone calls — an excellent tool for gathering insights and intelligence based on the contents of your calls, enabling tools such as Voice Signals, Signal AI, and conversation review. However, you may not want to record ...
Every time some reporting data about a phone call changes in your Invoca account, your Invoca account logs it as a Transaction, viewable in your Transactions Details Report. These changes could occur either when the phone call itself takes place, or ...
If the records you keep in your Invoca account change after the fact — for example, due to refunds or chargebacks, you can correct your Invoca records to match your final tally. Invoca offers two methods to do this: either manually in your Transactio...
