SymptomsYou see the following prompt next to your Ringpool(s)Applies ToSalesforce Marketing Cloud Ringpools ResolutionTo access the SFMC settings page, the customer must have already completed the integration/authentication process. They should log i...
SymptomsLeads weren't being created for every callApplies ToSalesforceResolutionA recent Salesforce patch (5.5.3) changed the code and now exposes the field mapping option for leads when no objects are selected for matching but the "Enable Lead Creat...
Symptoms Google Call Extension is still unverified after linking Google Search Console Applies To Google AdsNetwork level integrationProfile level integration Resolution Connect with your Google rep first.Prove ownership of the display URL domain by ...
SymptomsCustomers can post conversion call data back using ‘Upload Signal Records’ under Signals on the platform. However, there are two ways to automate this manual process.Resolution1. SFTP for Signal File Upload or Lookup TableSFTP (Secure File Tr...
SymptomsCustomers have their preferred marketing apps and systems to communicate with Invoca call data. However, the system is not listed in the tiles on the platform’s integrations page.ResolutionInvoca offers support for a wide range of integration...
SymptomsCustomer would like to only send calls that meet a specific criteria into their Adobe instance. Applies ToPre-transfer webhooksAdobe Analytics IntegrationInvoca Data or Marketing Data available pre-transferResolutionAdd Marketing Data Adobe R...
SymptomsGoogle Adword keyword data isn't populatingApplies ToGoogle AdsNetwork level integrationResolutionConfirm the Google Ads account is configured according to the documentationConfirm marketing data field Google Customer ID is implementedEnsure ...
