This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
Help
Solutions
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

InvocaKnowledge by • Community Manager

Resolving Keypress issues with Genesys calls

SymptomsWhen sending calls from Invoca to Genesys destination numbers, DTMF tones (key presses) may not be acknowledged due to a mismatch between RFC standards. Invoca uses RFC 2833, while Genesys adheres to RFC 4733. This mismatch causes an issue wh...

  • 321 Views
  • 0 comments
  • 0 kudos
InvocaKnowledge by • Community Manager

Alaska/Hawaii Calls are dropping

SymptomsAlaska/Hawaii calls drop after hearing automated messageThis happens to all Alaska/Hawaii calls, not just one specific oneCalls to the Alaska/Hawaii destination number connect with no issueApplies ToAlaska/Hawaii Call RoutingAlaska area code ...

  • 722 Views
  • 0 comments
  • 0 kudos
Copyright © 2025 Khoros, LLC