Invoca

Signal AI Silver and Gold customers now have the ability to set the expected language of calls to either English, French or Spanish, enabling more accuracy for transcripts in French and Spanish. You have the option to set this preference at the netw...

These two small enhancements can have big impact on your Signal AI Studio experience. By now giving you the ability to search for and archive older AI models used in previous Signal training, you can keep the AI model list clean and easier to naviga...

The "Review Last Call" feature is for Signal AI Gold customers and works like an "undo" button during the call review process, allowing you to return to the previous call. This is handy if you need to correct or change a call label or just double-ch...

  It’s easy to assume that digital commerce has rendered calls to businesses irrelevant. Yet for many companies, especially those with high-value products and services, phone conversations remain critical conversion points where revenue is won or lo...

You can now more easily locate the exact points in conversations you'd like to listen to with targeted audio playback. You can access this in the audio timeline (found below the transcript in the call review console) and in-line within the transcrip...