Introducing Call Review Console
For all Invoca for Contact Center customers, we are thrilled to announce the release of the Call Review Console, a new and improved way to review calls and coach agents. This completely reimagined...
Blog Articles
Additional Report and Dashboard Filters
You are no longer limited by only being able to filter and group on 10 custom data categories. You can now filter and group on short text fields in the same way you can with categories. This means m...
Faster: Find the Moments that Matter in Your Calls
Finding insights in your calls just got easier and more streamlined because now you can filter calls by those that have comments and mentions. This new feature is live for all customers that have co...
ACTION REQUIRED: Update to the Latest Version Facebook/Meta Integration
Facebook (Meta) Facebook (AKA Meta) is deprecating Marketing API versions prior to v17.0. As a result, Invoca's legacy Facebook Ads integration, which relies on prior API versions, will likely cease s...
Call Review Console
Overview: The Call Review Console allows users to quickly find, evaluate and act on calls of interest. It includes advanced filtering capabilities, AI-generated call summaries, details on call scori...
Coming Soon: Caller and Agent Sentiment Analysis
It’s not enough to know whether a call was “positive or negative”--you need insights that allow you to take meaningful action and that is exactly what this new, industry-first feature delivers. Rath...
