Call Review Console
Overview: The Call Review Console allows users to quickly find, evaluate and act on calls of interest. It includes advanced filtering capabilities, AI-generated call summaries, details on call scori...
Blog Articles
Coming Soon: Caller and Agent Sentiment Analysis
It’s not enough to know whether a call was “positive or negative”--you need insights that allow you to take meaningful action and that is exactly what this new, industry-first feature delivers. Rath...
Best-in-Class Transcripts
Invoca’s new transcription engine is powered by our custom generative AI LLMs (large language models) and turns call recordings into text with unmatched accuracy. To be clear, this is NOT just off-th...
Coming Soon: Signal AI Autocapture
AI-powered named entity recognition (NER) automatically identifies and extracts words and terms spoken on a call, storing it in Invoca as structured, actionable data. The initial use...
Invoca Labs: Topic Explorer
The new Topic Explorer captures thousands of calls and then visualizes the subjects, themes, and topics in an interactive sunburst chart. This is made possible by using a mix of patented machine lea...
Invoca Labs: GPT Call Analysis
Get the power of GPT inside Invoca! Access AI-driven call summaries and ask GPT for more information, suggestions, and content in our new solution that is also HIPAA-compliant. Here’s how to use the ...
