Upgrade Legacy Signals to Signal AI Studio
You now have the ability to upgrade “AI (Legacy)” Signals to “AI (Studio)” Signals under the Actions menu on the Manage Signals page. Clicking the “Upgrade Signal” button will allow users to swap Eng...
Blog Articles
Redaction for French and Spanish Languages
Invoca’s Standard Redaction feature now supports calls in French or Spanish, accurately removing sensitive PCI/PII data from recordings and transcripts in these foreign languages. Key Benefits Suppor...
Apply Hours of Operation to Static Numbers
For more accurate call routing and reporting across multiple locations, you can now set hours of operation for static phone numbers. Key Benefits Smart call routing for multi-location businesses base...
Tag Publishing Confirmation Workflow
This new enhancement allows you to preview and confirm changes to the Invoca tag before publishing to ensure accuracy and compliance. This can be particularly useful for customers with complex tag co...
Reddit and LinkedIn Ads Integrations
Invoca increases its leadership among all competitors in offering the most complete suite of social advertising integrations. These two new integrations now make it easy for marketers who are investi...
Genesys and Five9 Call Recording Integrations
These two new integrations allow you to import recorded calls from Genesys Cloud or Five9 CCaaS platforms so that Invoca’s AI can transcribe, redact, summarize, apply Signals, and score them. What ki...
