Increased Commenting Access
In response to customer feedback, all Filtered Reporting Users now have the ability to @mention other users in comments to increase engagement and collaboration. This new user permission is reflected...
Blog Articles
Updated Membership Roles and Permissions
We have updated the User Permissions to display the following roles and permissions based on license type: Marketing + Contact Center LicenseMarketing LicenseContact Center License This should help c...
New Self-Service Feature: Specify Exactly Which Calls to Track
The Invoca Tag can now be configured to track certain calls from very specific sources. This feature was previously available by request but is now customizable by users in the “Settings” found in th...
New feature: Mark Calls as Reviewed
We’re pleased to announce this new feature for users of the Automated Quality Assurance module: Mark Calls as Reviewed. Just like it sounds, this allows contact center employees and leaders to desig...
New Healthcare Integration: Freshpaint
The Invoca for Freshpaint integration allows healthcare customers an additional layer of data protection and security, for those organizations who may require it. In addition to this added layer o...
New Integration: Contentsquare
The Invoca for Contentsquare integration helps you understand why visitors abandon the digital experience and pick up the phone and convert offline during that call. Contentsquare and Invoca work ...
