Google Ads Auto Account Sync
With Google Ads Automated Account Sync, your Google Ads accounts can now be automatically synced each night. Benefits For our customers who add/remove sub-accounts frequently, this ensures your ac...
Blog Articles
Export AI Call Summaries
The new ”Transcript Analysis API” allows you to easily export call summaries into other platforms on a call-by-call basis. Benefits: Automatically importing AI call summaries into your call records...
Profile Support for Signal AI Studio
Signal AI Studio: Profile Support is an enhancement that allows Signal AI customers to train AI Signals on a specific subset of calls, like unique lines of business or locations. Benefits Training on...
NEW: Five9 Integration
Five9 customers can now leverage this easy-to-setup integration to import metadata from Five9 (e.g. agent name, call disposition, hold time, etc.) to the matching record in Invoca. Benefits Augmenti...
Set Language for Transcripts
The new Foreign Language Transcription UI is a self-service interface that allows you to easily set the expected language for calls in a campaign, ensuring accurate transcription in the specified la...
Agent Voice ID Enhancement
In the Call Review Console, Agent Voice ID customers can now manually override the automatically assigned agent using a dropdown menu populated with enrolled agent names from ValidSoft. Benefits: A...
