Multi-Data Selection for Dashboards
You can now use the multi-data selection on dashboard tiles to chart up to 12 unique values on a line or bar chart! Benefits This ability really widens the possibilities to correlate data with eas...
Blog Articles
Trend Analysis for Dashboard Tiles
Invoca is adding robust, new trend analysis capabilities to dashboard tiles, enabling you to better track performance over time and against your business goals. You'll be able to: Correlate data to bu...
Local Number Bulk Ordering
You can now preview and add local static numbers in bulk, directly to your campaigns. This feature is available for all customers but is particularly useful for customers with multiple locations. Thi...
Evaluation Forms
Invoca’s new customizable evaluation forms in Call Review Console let managers manually score performance and leave feedback for agents. Evaluation forms complement existing AI scorecards by enablin...
AI Search Engine Attribution
You can now attribute phone leads and conversions from AI search engines like ChatGPT, Gemini, Perplexity, Claude, and iAsk.ai. This means Invoca can track the source of calls back to the specific AI...
Invoca PreSense is now available on the Genesys AppFoundry!
Great news for Genesys Cloud users — Invoca PreSense is now available on the Genesys AppFoundry marketplace! What does this mean for you? You can now connect your digital marketing and contact center...
