This new filtering option allows you to dynamically filter calls by score range directly within Evaluation Forms and Automated Scorecards. This eliminates the need to create and configure additional signals while offering users a more flexible way to filter.
Key Benefits:
- Reduces Signal Reliance: Instantly filter calls by any score range without needing to set up range Signals in advance.
- Simplified Workflow: Eliminates the need to create and remember Signal names and their configurations.
- Better Collaboration: Shared and consistent filtering logic improves team alignment and avoids miscommunication.
Availability and Implementation
Available to all Invoca customers using Evaluation Forms and/or Automated Scorecards at no additional cost.
