Invoca

Invoca’s Agent Voice ID uses AI voice biometric technology to capture agent data on every call. This new feature creates a “voiceprint” of each call center agent’s voice that acts as a unique identifier with ~95% accuracy. The result is that an agen...

Invoca's Google Ads (GA) integration can now be enabled at both the Network and Profile levels to better support multi-location/franchise business types. For example, now conversions can be tracked at the network level (like conversions driven from ...

Google has announced the deprecation of four of their attribution models> first click, linear, time decay and position-based. Here is the timeline: May 2023: For Google Analytics 4 properties, all four models will be unavailable for any new conversi...

Ever wonder why a caller hung up or what their IVR path was prior to being connected to a live person? This new feature in the Call Detail page displays the IVR path of each call, including complex routing like webhook routing, ring groups, etc. 

Three reports are now running on Invoca's new reporting engine and delivering significantly faster results: Call by Time of Day, Calls by Day of the Week, and the Custom Summary Report. Learn about all of the new reports and dashboard features in th...