Invoca

  You can now use the multi-data selection on dashboard tiles to chart up to 12 unique values on a line or bar chart!  Benefits This ability really widens the possibilities to correlate data with easy to understand visuals. For example, you can use ...

The contact center isn’t what it used to be. In the early days of the online revolution, it was viewed as a cost center that played second fiddle to the drive for digital transformation. While digital experience innovation flourished, the contact ce...

Invoca is adding robust, new trend analysis capabilities to dashboard tiles, enabling you to better track performance over time and against your business goals. You'll be able to: Correlate data to business outcomes, identify patterns, compare trends...

You can now preview and add local static numbers in bulk, directly to your campaigns. This feature is available for all customers but is particularly useful for customers with multiple locations. This new feature will give you the opportunity to: Pr...

Invoca’s new customizable evaluation forms in Call Review Console let managers manually score performance and leave feedback for agents. Evaluation forms  complement existing AI scorecards by enabling evaluation of soft skills and coaching areas AI ...