Invoca

  For all Invoca for Contact Center customers, we are thrilled to announce the release of the Call Review Console, a new and improved way to review calls and coach agents.  This completely reimagined interface now displays the call scorecard alongsi...

 You are no longer limited by only being able to filter and group on 10 custom data categories. You can now filter and group on short text fields in the same way you can with categories. This means more options for additional analysis you can conduc...

 Finding insights in your calls just got easier and more streamlined because now you can filter calls by those that have comments and mentions. This new feature is live for all customers that have commenting turned on. Here’s how it works: From a Ca...

Facebook (Meta) Facebook (AKA Meta) is deprecating Marketing API versions prior to v17.0. As a result, Invoca's legacy Facebook Ads integration, which relies on prior API versions, will likely cease sending data to Meta.  ACTION IS REQUIRED by Tuesda...

 It’s not enough to know whether a call was “positive or negative”--you need insights that allow you to take meaningful action and that is exactly what this new, industry-first feature delivers. Rather than just capturing whether the caller expresse...