Invoca

Private comments and @mentions for transcripts are now live! This means you can privately comment and mention one or more users or even @mention yourself within transcripts. For each comment you have the ability to tag it to reach everyone, only thos...

 As an Invoca For Contact Center (IFCC) user, you can now easily edit multiple Signal values within scorecards at the same time. This should significantly streamline the process and increase efficiency of editing and updating Signal values.  Here’s ...

 For Invoca customers on the Signal AI Gold plan, you can now access AI-powered summaries of phone conversations for any call in your Invoca Calls report. AI summaries are a fast and easy way to review what happened on a call. Instead of reading a l...

  Now you can view up to 50(!) data points in each dashboard tile. In addition, you can now display data in ascending or descending order on a horizontal bar graph or table graph so that you can see top and bottom performing data points side-by-sid...

  You can now share a single network dashboard to all or a select group of profiles within an account. Gone are the days of creating a separate dashboard for each profile in your account! You can now share a single dashboard to one or many or all pr...