Invoca

Invoca is adding robust, new trend analysis capabilities to dashboard tiles, enabling you to better track performance over time and against your business goals. You'll be able to: Correlate data to business outcomes, identify patterns, compare trends...

You can now preview and add local static numbers in bulk, directly to your campaigns. This feature is available for all customers but is particularly useful for customers with multiple locations. This new feature will give you the opportunity to: Pr...

Invoca’s new customizable evaluation forms in Call Review Console let managers manually score performance and leave feedback for agents. Evaluation forms  complement existing AI scorecards by enabling evaluation of soft skills and coaching areas AI ...

You can now attribute phone leads and conversions from AI search engines like ChatGPT, Gemini, Perplexity, Claude, and iAsk.ai. This means Invoca can track the source of calls back to the specific AI search engine the caller used.  As AI search engi...

Great news for Genesys Cloud users — Invoca PreSense is now available on the Genesys AppFoundry marketplace! What does this mean for you? You can now connect your digital marketing and contact center operations to: ✅ Drive more revenue by intelligen...