Bulk Signal Updates for Scorecards
As an Invoca For Contact Center (IFCC) user, you can now easily edit multiple Signal values within scorecards at the same time. This should significantly streamline the process and increase efficien...
Blog Articles
New for Marketers: AI Summaries
For Invoca customers on the Signal AI Gold plan, you can now access AI-powered summaries of phone conversations for any call in your Invoca Calls report. AI summaries are a fast and easy way to revi...
Dashboards: Increased Data Points and Data Filtering
Now you can view up to 50(!) data points in each dashboard tile. In addition, you can now display data in ascending or descending order on a horizontal bar graph or table graph so that you can see...
Dashboards: Increased Sharing Options
You can now share a single network dashboard to all or a select group of profiles within an account. Gone are the days of creating a separate dashboard for each profile in your account! You can now...
Introducing Call Review Console
For all Invoca for Contact Center customers, we are thrilled to announce the release of the Call Review Console, a new and improved way to review calls and coach agents. This completely reimagined...
Additional Report and Dashboard Filters
You are no longer limited by only being able to filter and group on 10 custom data categories. You can now filter and group on short text fields in the same way you can with categories. This means m...
