New Integration: Optimizely
We are pleased to announce our newest integration: Optimizely! This integration is available now as an add-on feature for Pro and Enterprise customers and included at no additional cost for Elite cus...
Blog Articles
Filter Calls by Score Range
This new filtering option allows you to dynamically filter calls by score range directly within Evaluation Forms and Automated Scorecards. This eliminates the need to create and configure additional ...
Enhancement to Call Filtering
You can now filter calls by Caller ID directly within the Call Review Console (previously this required using a Call report). This means you can more easily find all calls associated with a particula...
Bulk Toll-Free Number Ordering
Toll-free number preview and bulk selection is now supported when procuring new toll-free promo numbers. This aligns with Invoca’s existing ability to bulk order local numbers. Key Benefits: Quickly ...
Signal AI Studio Enhancement
Signal AI Gold customers can now train Signals more quickly by using historical calls to meet the training threshold. This significantly reduces the time-to-value when creating and training custom AI...
Sentiment Analysis
Introducing sentiment analysis for customers using Signal AI Gold or the QM module. This feature detects and displays positive and negative sentiment moments in call transcripts and provides an overa...
