Signal AI Studio Enhancement
Signal AI Gold customers can now train Signals more quickly by using historical calls to meet the training threshold. This significantly reduces the time-to-value when creating and training custom AI...
Blog Articles
Sentiment Analysis
Introducing sentiment analysis for customers using Signal AI Gold or the QM module. This feature detects and displays positive and negative sentiment moments in call transcripts and provides an overa...
Additional Languages for Transcripts
Signal AI Silver and Gold customers now have the ability to set the expected language of calls to either English, French or Spanish, enabling more accuracy for transcripts in French and Spanish. You ...
AI Model Search and Archive
These two small enhancements can have big impact on your Signal AI Studio experience. By now giving you the ability to search for and archive older AI models used in previous Signal training, you can...
Review Last Call
The "Review Last Call" feature is for Signal AI Gold customers and works like an "undo" button during the call review process, allowing you to return to the previous call. This is handy if you need t...
Targeted Audio Playback
You can now more easily locate the exact points in conversations you'd like to listen to with targeted audio playback. You can access this in the audio timeline (found below the transcript in the cal...
