Blog Articles

Coming Soon: Signal AI Autocapture

AI-powered named entity recognition (NER) automatically identifies and extracts words and terms spoken on a call, storing it in Invoca as structured, actionable data.    The initial use...

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Invoca Labs: Topic Explorer

 The new Topic Explorer captures thousands of calls and then visualizes the subjects, themes, and topics in an interactive sunburst chart. This is made possible by using a mix of patented machine lea...

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Invoca Labs: GPT Call Analysis

Get the power of GPT inside Invoca! Access AI-driven call summaries and ask GPT for more information, suggestions, and content in our new solution that is also HIPAA-compliant. Here’s how to use the ...

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Coming Soon: Signal AI Studio

 Signal AI Studio is a game-changing upgrade to Invoca’s original Signal AI product that uses Invoca’s new patented machine learning technology to train custom AI Signals more easily and quickly to c...

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New Guide Center Now Live!

This reimagined experience gives you links to all important resources in one place. This includes streamlined access to visit the Invoca Community, create a support case, access learning resources lik...

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New Contact Center Metrics

We are happy to announce that six new Contact Center metrics are now available in all platforms with the QA module enabled. These metrics will help your Sales and Support teams improve call handling ...

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