Great news for Genesys Cloud users — Invoca PreSense is now available on the Genesys AppFoundry marketplace! What does this mean for you? You can now connect your digital marketing and contact center...
With Google Ads Automated Account Sync, your Google Ads accounts can now be automatically synced each night. Benefits For our customers who add/remove sub-accounts frequently, this ensures your ac...
The new ”Transcript Analysis API” allows you to easily export call summaries into other platforms on a call-by-call basis. Benefits: Automatically importing AI call summaries into your call records...
Signal AI Studio: Profile Support is an enhancement that allows Signal AI customers to train AI Signals on a specific subset of calls, like unique lines of business or locations. Benefits Training on...
Five9 customers can now leverage this easy-to-setup integration to import metadata from Five9 (e.g. agent name, call disposition, hold time, etc.) to the matching record in Invoca. Benefits Augmenti...
The new Foreign Language Transcription UI is a self-service interface that allows you to easily set the expected language for calls in a campaign, ensuring accurate transcription in the specified la...
