Finding insights in your calls just got easier and more streamlined because now you can filter calls by those that have comments and mentions. This new feature is live for all customers that have co...
Facebook (Meta) Facebook (AKA Meta) is deprecating Marketing API versions prior to v17.0. As a result, Invoca's legacy Facebook Ads integration, which relies on prior API versions, will likely cease s...
Overview: The Call Review Console allows users to quickly find, evaluate and act on calls of interest. It includes advanced filtering capabilities, AI-generated call summaries, details on call scori...
It’s not enough to know whether a call was “positive or negative”--you need insights that allow you to take meaningful action and that is exactly what this new, industry-first feature delivers. Rath...
Invoca’s new transcription engine is powered by our custom generative AI LLMs (large language models) and turns call recordings into text with unmatched accuracy. To be clear, this is NOT just off-th...
AI-powered named entity recognition (NER) automatically identifies and extracts words and terms spoken on a call, storing it in Invoca as structured, actionable data. The initial use...
