Invoca Labs: Topic Explorer
The new Topic Explorer captures thousands of calls and then visualizes the subjects, themes, and topics in an interactive sunburst chart. This is made possible by using a mix of patented machine lea...
Blog Articles
Invoca Labs: GPT Call Analysis
Get the power of GPT inside Invoca! Access AI-driven call summaries and ask GPT for more information, suggestions, and content in our new solution that is also HIPAA-compliant. Here’s how to use the ...
Coming Soon: Signal AI Studio
Signal AI Studio is a game-changing upgrade to Invoca’s original Signal AI product that uses Invoca’s new patented machine learning technology to train custom AI Signals more easily and quickly to c...
New Guide Center Now Live!
This reimagined experience gives you links to all important resources in one place. This includes streamlined access to visit the Invoca Community, create a support case, access learning resources lik...
New Contact Center Metrics
We are happy to announce that six new Contact Center metrics are now available in all platforms with the QA module enabled. These metrics will help your Sales and Support teams improve call handling ...
New Global Dashboard Filters
There’s now a more streamlined way to see exactly the data you need on the entire dashboard with Global Dashboard filters! This new feature lets you filter all tiles on the dashboard by date, marketi...
