New Contact Center Metrics
We are happy to announce that six new Contact Center metrics are now available in all platforms with the QA module enabled. These metrics will help your Sales and Support teams improve call handling ...
Blog Articles
New Global Dashboard Filters
There’s now a more streamlined way to see exactly the data you need on the entire dashboard with Global Dashboard filters! This new feature lets you filter all tiles on the dashboard by date, marketi...
Getting Started With Smart Alerts
We are excited to announce the availability of smart alerts in your Invoca account. Are there things that happen on phone calls to your business that you wish you knew about immediately so you could t...
NEW Integration: Piwik Pro
Calling all healthcare customers: Piwik Pro is a HIPAA compliant analytics platform that allows healthcare organizations to safely collect marketing data from their websites while still reducing expos...
Shared Dashboards
Dashboards are now easier to share and manage: Streamlined Dashboards: Your dashboards are now simply "Private" and only visible to you or "Shared" with one or more people or groups. The concept of ...
Scheduled Dashboards
You can now schedule the dashboards you create to be sent as a PDF via email. This functions similarly to the new scheduled reports functionality. Here are some helpful details: Currently only “My ...
