Getting Started With Smart Alerts
We are excited to announce the availability of smart alerts in your Invoca account. Are there things that happen on phone calls to your business that you wish you knew about immediately so you could t...
Blog Articles
NEW Integration: Piwik Pro
Calling all healthcare customers: Piwik Pro is a HIPAA compliant analytics platform that allows healthcare organizations to safely collect marketing data from their websites while still reducing expos...
Shared Dashboards
Dashboards are now easier to share and manage: Streamlined Dashboards: Your dashboards are now simply "Private" and only visible to you or "Shared" with one or more people or groups. The concept of ...
Scheduled Dashboards
You can now schedule the dashboards you create to be sent as a PDF via email. This functions similarly to the new scheduled reports functionality. Here are some helpful details: Currently only “My ...
NEW Integration: Segment
This new integration marries in-the-moment Invoca call data with Segment's customer profile data so that you get a more complete, holistic view of the caller. With this, you can personalize experie...
Introducing Invoca PreSense
Today is an exciting day at Invoca, as we launch a breakthrough product called PreSense, arming contact centers with real-time digital data to transform the caller experience. What if your contact...
