SPOTLIGHT: Agent Voice ID
Invoca’s Agent Voice ID uses AI voice biometric technology to capture agent data on every call. This new feature creates a “voiceprint” of each call center agent’s voice that acts as a unique identif...
Blog Articles
Google Ads Integrated at Both Network and Profile Level
Invoca's Google Ads (GA) integration can now be enabled at both the Network and Profile levels to better support multi-location/franchise business types. For example, now conversions can be tracked a...
Reminder: Deprecation of Attribution Models for GA4 and Google Ads
Google has announced the deprecation of four of their attribution models> first click, linear, time decay and position-based. Here is the timeline: May 2023: For Google Analytics 4 properties, all fo...
Call Routing Transparency
Ever wonder why a caller hung up or what their IVR path was prior to being connected to a live person? This new feature in the Call Detail page displays the IVR path of each call, including complex r...
Invoca Reports Update: Better, Stronger, Faster
Three reports are now running on Invoca's new reporting engine and delivering significantly faster results: Call by Time of Day, Calls by Day of the Week, and the Custom Summary Report. Learn about a...
More Voices and Choices for Your IVR
We have expanded from one voice option (US English with “Julie”) to several additional voice options for English, French Canadian and Spanish. Here are some additional details: Our new voices are mor...
