Automated Quality Assurance Enhancement: Pre-built Scorecards The Invoca for Contact Center’s Quality Assurance module got a big boost recently with the launch of Pre-built Scorecards. Designed with t...
Here are a few smaller, but still important new enhancements: Integration Auth Email Notifications: For opted-in users, we will now send an email to all users with a role of Member and above if their ...
Industry Signals are pre-built and pre-tested keyword spotting Signals created for 11 core verticals. These new Signals are available for Keyword Spotting and Signal AI customers and allow you to hit...
It may seem counterintuitive in today’s digital-first world, but for multi-location businesses, healthcare providers, and franchises, success is tied directly to the experience they provide callers. ...
On Monday, February 14, 2022, you will notice a new global UI navigation and new Integration Library (as well as a few exciting new integrations!). There is nothing you need to do to see and take adv...
