It’s not enough to know whether a call was “positive or negative”--you need insights that allow you to take meaningful action and that is exactly what this new, industry-first feature delivers. Rath...
Invoca’s new transcription engine is powered by our custom generative AI LLMs (large language models) and turns call recordings into text with unmatched accuracy. To be clear, this is NOT just off-th...
AI-powered named entity recognition (NER) automatically identifies and extracts words and terms spoken on a call, storing it in Invoca as structured, actionable data. The initial use...
Signal AI Studio is a game-changing upgrade to Invoca’s original Signal AI product that uses Invoca’s new patented machine learning technology to train custom AI Signals more easily and quickly to c...
This reimagined experience gives you links to all important resources in one place. This includes streamlined access to visit the Invoca Community, create a support case, access learning resources lik...
We are happy to announce that six new Contact Center metrics are now available in all platforms with the QA module enabled. These metrics will help your Sales and Support teams improve call handling ...
