Shared Dashboards
Dashboards are now easier to share and manage: Streamlined Dashboards: Your dashboards are now simply "Private" and only visible to you or "Shared" with one or more people or groups. The concept of ...
Blog Articles
Scheduled Dashboards
You can now schedule the dashboards you create to be sent as a PDF via email. This functions similarly to the new scheduled reports functionality. Here are some helpful details: Currently only “My ...
NEW Integration: Segment
This new integration marries in-the-moment Invoca call data with Segment's customer profile data so that you get a more complete, holistic view of the caller. With this, you can personalize experie...
Introducing Invoca PreSense
Today is an exciting day at Invoca, as we launch a breakthrough product called PreSense, arming contact centers with real-time digital data to transform the caller experience. What if your contact...
SPOTLIGHT: Agent Voice ID
Invoca’s Agent Voice ID uses AI voice biometric technology to capture agent data on every call. This new feature creates a “voiceprint” of each call center agent’s voice that acts as a unique identif...
Google Ads Integrated at Both Network and Profile Level
Invoca's Google Ads (GA) integration can now be enabled at both the Network and Profile levels to better support multi-location/franchise business types. For example, now conversions can be tracked a...
