Three reports are now running on Invoca's new reporting engine and delivering significantly faster results: Call by Time of Day, Calls by Day of the Week, and the Custom Summary Report. Learn about a...
We have expanded from one voice option (US English with “Julie”) to several additional voice options for English, French Canadian and Spanish. Here are some additional details: Our new voices are mor...
The main dashboard navigation on the left has been updated as well as the "Actions" dropdown in the upper right of the dashboard itself. Here's what's new: You'll see a cleaner Dashboard nav dropdown...
You now have the ability to export any dashboard as a PDF file and send it to the email on file in your Invoca platform login. From there, you can forward the PDF to anyone!
Timesaver: Streamlined Number Management You now have the ability to import, export, and edit the numbers you’d like Invoca to track. You can even exclude whole groups of numbers from tracking at...
Mystery Solved: Call Routing Transparency Have you ever wondered, “Why did the call get routed there?” or “I wish I could see how that caller navigated through the IVR before the agent answered” o...
