Call Routing Transparency
Mystery Solved: Call Routing Transparency Have you ever wondered, “Why did the call get routed there?” or “I wish I could see how that caller navigated through the IVR before the agent answered” o...
Blog Articles
Data for All: Invoca Report Guest Access
Data for All: Invoca Report Guest Access Sure you can tell someone about the incredible insights in a Calls report but it's so much more impactful to show them. You now have the option to send sch...
Exclude IVR from Keyword Spotting
Exclude IVR from Keyword Spotting You can now choose to exclude the IVR from keyword spotting. This should help increase the accuracy of your keyword spotting Signals since the IVR words and phrases w...
Dashboard Custom Date Range
Dashboard Custom Date Range There is a new “Custom” option for date selector in our dashboards to give our customers the flexibility they need to use their Invoca data to the fullest. This will allow ...
Automated Quality Assurance Enhancement: Pre-built Scorecards
Automated Quality Assurance Enhancement: Pre-built Scorecards The Invoca for Contact Center’s Quality Assurance module got a big boost recently with the launch of Pre-built Scorecards. Designed with t...
Integration Auth Email Notifications, Blocked Numbers Tool, Easier Number Management and Canadian Postal Code Capture
Here are a few smaller, but still important new enhancements: Integration Auth Email Notifications: For opted-in users, we will now send an email to all users with a role of Member and above if their ...
