Streamlined Dashboard Navigation
The main dashboard navigation on the left has been updated as well as the "Actions" dropdown in the upper right of the dashboard itself. Here's what's new: You'll see a cleaner Dashboard nav dropdown...
Blog Articles
Dashboard Export and Sharing
You now have the ability to export any dashboard as a PDF file and send it to the email on file in your Invoca platform login. From there, you can forward the PDF to anyone!
Streamlined Number Management
Timesaver: Streamlined Number Management You now have the ability to import, export, and edit the numbers you’d like Invoca to track. You can even exclude whole groups of numbers from tracking at...
Call Routing Transparency
Mystery Solved: Call Routing Transparency Have you ever wondered, “Why did the call get routed there?” or “I wish I could see how that caller navigated through the IVR before the agent answered” o...
Data for All: Invoca Report Guest Access
Data for All: Invoca Report Guest Access Sure you can tell someone about the incredible insights in a Calls report but it's so much more impactful to show them. You now have the option to send sch...
Exclude IVR from Keyword Spotting
Exclude IVR from Keyword Spotting You can now choose to exclude the IVR from keyword spotting. This should help increase the accuracy of your keyword spotting Signals since the IVR words and phrases w...
