As an Invoca For Contact Center (IFCC) user, you can now easily edit multiple Signal values within scorecards at the same time. This should significantly streamline the process and increase efficiency of editing and updating Signal values.
Here’s a real-world example of how this feature might be used: A QA Manager is reviewing a call through the Call Review Console during their daily tasks and wants to override multiple Signal evaluations at once to ensure their team’s scorecards are accurately evaluating agents.
