Q&A - Invoca

by InvocaKnowledge • Community Manager

What do I do if an agent didn't get the enrollment email for Agent Voice ID?

Question VariationsWhy can't my agent view their Agent Voice ID enrollment email? Applies ToAgent Voice IDValidsoftIFCCAnswerCheck the correct email, and have the agent check their spam filterDelete agents from ValidSoft Portal and re-enroll them. L...

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by InvocaKnowledge • Community Manager

What is the accuracy for missed opportunity signals?

Question VariationsHow accurate are the missed opportunity signals? Applies ToMissed Opportunity SignalsReportingAnswerSignal accuracy, i.e not answered, answered, can range from 90% - 95%.Additional InformationThe accuracy of our system isn't auto...

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