This is a verified product documentation article. For case-based resolutions articles, please reference the knowledge base section https://community.invoca.com/t5/knowledge-base/ct-p/Knowledge_Base What is a whisper message? Invoca’s whisper message ...
When a customer calls you through an Invoca promo number, what do they hear? How are they routed to the right call center? Each of your Invoca campaigns includes a call treatment — a tree of options you can design to fully customize your caller's exp...
Session Initiation Protocol (SIP) is a standard for initiating, maintaining, and terminating multimedia communications. Invoca can use SIP to connect inbound phone calls to your business over the Internet to reduce telecom fees and send real-time dat...
Enhanced Caller Profiles (ECP) is an Invoca feature that provides contact and demographic data about callers. When ECP is enabled in your Invoca account, Invoca looks to our partnered listing services to access demographic data from consenting custom...
