Call Review Console
Overview: The Call Review Console allows users to quickly find, evaluate and act on calls of interest. It includes advanced filtering capabilities, AI-generated call summaries, details on call scori...
Blog Articles
Coming Soon: Caller and Agent Sentiment Analysis
It’s not enough to know whether a call was “positive or negative”--you need insights that allow you to take meaningful action and that is exactly what this new, industry-first feature delivers. Rath...
Coming Soon: Best-in-Class Transcripts
Invoca’s new transcription engine is powered by our custom generative AI LLMs (large language models) and turns call recordings into text with unmatched accuracy. To be clear, this is NOT just off-th...
Coming Soon: Signal AI Autocapture
AI-powered named entity recognition (NER) automatically identifies and extracts words and terms spoken on a call, storing it in Invoca as structured, actionable data. The initial use...
Coming Soon: Signal AI Studio
Signal AI Studio is a game-changing upgrade to Invoca’s original Signal AI product that uses Invoca’s new patented machine learning technology to train custom AI Signals more easily and quickly to c...
New Guide Center Now Live!
This reimagined experience gives you links to all important resources in one place. This includes streamlined access to visit the Invoca Community, create a support case, access learning resources lik...
