Exclude IVR from Keyword Spotting
Exclude IVR from Keyword Spotting You can now choose to exclude the IVR from keyword spotting. This should help increase the accuracy of your keyword spotting Signals since the IVR words and phrases w...
Blog Articles
Dashboard Custom Date Range
Dashboard Custom Date Range There is a new “Custom” option for date selector in our dashboards to give our customers the flexibility they need to use their Invoca data to the fullest. This will allow ...
Automated Quality Management Enhancement: Pre-built Scorecards
Automated Quality Management Enhancement: Pre-built Scorecards The Invoca for Contact Center’s Quality Management module got a big boost recently with the launch of Pre-built Scorecards. Designed with...
Integration Auth Email Notifications, Blocked Numbers Tool, Easier Number Management and Canadian Postal Code Capture
Here are a few smaller, but still important new enhancements: Integration Auth Email Notifications: For opted-in users, we will now send an email to all users with a role of Member and above if their ...
Industry Signals
Industry Signals are pre-built and pre-tested keyword spotting Signals created for 11 core verticals. These new Signals are available for Keyword Spotting and Signal AI customers and allow you to hit...
Introducing: Invoca for Multi-location CX
It may seem counterintuitive in today’s digital-first world, but for multi-location businesses, healthcare providers, and franchises, success is tied directly to the experience they provide callers. ...
