Invoca

Contents of this Article Compliance RequirementsUnderstanding PCI DSS and Invoca's Role in Protecting your DataInvoca’s PCI CertificationHow Invoca Protects Your Data: RedactionRedaction Sensitivity Levels Compliance Requirements Redaction levels at ...

Contents of this Article TranscriptionTranscription DetailsPhrase SpottingPhrase Spotting Details Transcription This document provides an overview of how our transcription system works. It highlights the differences in how spoken phrases are interpre...

Contents of this Article General OverviewPermissions for Marking a Call as “Reviewed”Benefits of Marking a Call as “Reviewed”Mark a Call as “Reviewed” in Invoca Filter CapabilitiesReportingDashboard Tiles General Overview The "Mark Call as 'Reviewed'...

Contents of this Article IntroductionKey Features of Auto-scalingConfiguring Auto-scalingAdditional Information Introduction RingPool’s auto-scaling is a powerful tool designed to effortlessly manage the number of phone numbers within your RingPools,...

Contents  General OverviewGetting StartedAdmin Setup and EnrollmentAgents Voice ID Enrollment and ExperienceGo Live and Manage UsageImportant Best Practices   General Overview Agent Voice ID from Invoca uses voice biometric technology to automaticall...