A recent Invoca user group brought together marketers from multi-location brands to discuss strategies for gaining call visibility and insights across franchises and multiple locations using conversation intelligence technology. With participants fro...
Consumer expectations are higher than ever when engaging with brands. Today's customers want personalized, omnichannel experiences and swift resolutions to their inquiries. This means sales and marketing teams must work cohesively to deliver consist...
The Invoca Signal User Group focused on how brands can leverage call intelligence Signals to optimize their marketing performance. Speakers from Invoca were joined by marketers from various companies to discuss strategies for implementing and maxi...
Overview:
The Call Review Console allows users to quickly find, evaluate and act on calls of interest. It includes advanced filtering capabilities, AI-generated call summaries, details on call scoring and easy to use commenting features.
Looking...
Come join fellow Invoca customers who are using Invoca in their contact center for automated quality assurance, to supercharge conversion rates and to help agents meet their personal growth goals. Mark your calendar for October 25th at 10 a.m. PT / 1...
Hi @susannwagner - Invoca does not track outbound calls out of the box so we would not be able to track clients you call back (unless you have gone through the process of setting up our ingestion API)
Hi Jeremy! Thank you for the great question. I'll see if another customer can share what they are doing, but in the meantime, here's a writeup of a user group we held specifically dedicated to Signals and the Google integration working together. It m...
Hi Steve, thanks so much for flagging this to us. I don't yet have a solution, but wanted to let you know we are working on it. Did you try to file a case with Invoca by any chance?
