Invoca

maria_ogneva · 08-21-2024

We’re pleased to announce this new feature for users of the Automated Quality Assurance module: Mark Calls as Reviewed. Just like it sounds, this allows contact center employees and leaders to designate which calls have been reviewed. Here are the ...

maria_ogneva · 08-21-2024

The Invoca for Freshpaint integration allows healthcare customers an additional layer of data protection and security, for those organizations who may require it. In addition to this added layer of security, Freshpaint offers tagless, server-side...

maria_ogneva · 07-17-2024

The Invoca for Contentsquare integration helps you understand why visitors abandon the digital experience and pick up the phone and convert offline during that call. Contentsquare and Invoca work together to holistically understand this digital a...

maria_ogneva · 07-15-2024

Last week, we held a pretty awesome webinar with the super knowledgeable @James_McGinn, head of Paid Media at Rentokil Terminix. We discussed best ways to drive revenue with Invoca and Google Ads. James is a wealth of knowledge on all things Google ...

maria_ogneva · 07-11-2024

Earlier today, we hosted a webinar featuring James McGinn, Head of Paid Media at Rentokil Terminix. The webinar, aptly titled "Eliminate Ad Spend Pests: 3 Key Strategies Rentokil Terminix Uses To Grow Revenue With Invoca" focused on driving value fr...

maria_ogneva · 07-26-2024

Hi there, thanks for your question! This depends on your setup! I have shared your question with your account team, and someone will be in touch shortly!

maria_ogneva · 06-20-2024

@SaraBeresford is a legend! We are so grateful for your partnership!

maria_ogneva · 05-20-2024

Thanks for the question @ecohe ! That capability does not currently exist, but is something we are considering. I have created a feature request on your behalf!

maria_ogneva · 05-01-2024

That's correct. The Observer and higher roles are able to view and tag members, while the Reporting and Filtered Reporting roles cannot view or tag members within their organization. This is currently due to how the permission structure is defined. W...

maria_ogneva · 04-26-2024

Hi @LauraKat we have received your question and are working on getting a response from the product team. We will post here when we have an answer. Thanks for your patience!

Invoca

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User Activity

New feature: Mark Calls as Reviewed

New Healthcare Integration: Freshpaint

New Integration: Contentsquare

[Webinar recording] Eliminate Ad Spend Pests: 3 key strategeis Rentokil Terminix uses to grow revenue with Invoca

[Webinar recording] Eliminate Ad Spend Pests: 3 Key Strategies Rentokil Terminix Uses To Grow Revenue With Invoca

Re: how to route a promo number to two destination numbers for testing purposes

Re: Invoca Hero of the Month: June

Re: Can You Export AI Summaries?

Re: Managing users in your Invoca account

Re: Managing users in your Invoca account