In response to customer feedback, all Filtered Reporting Users now have the ability to @mention other users in comments to increase engagement and collaboration.
This new user permission is reflected in the new Roles & Permissions table, also released this month.
Special note: If a user @mentions a user who doesn’t have access to the call that’s being commented on, the sender will be notified and the recipient will receive an email with the comment and further instructions.
You can read more about filtered reporting access and features here.
