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SHARE YOUR HIGH-INTENT CALLER TIPS!

Nina_Andres
Community Manager
Community Manager

How do you know if your high-intent calls are being answered? What strategies have you employed to make sure those calls don’t go unanswered or get held up in your IVR? 

Share your high-intent caller tips in the thread below. The first 10 people who share will win new Invoca swag!

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11 REPLIES 11

Jigna
Contributor Level 2

@RenzClark  I would love to chat more about the scoring model you created. Seems like we might also be able to implement something similar. 

@Jigna @RenzClark I'd love to connect you both via email! Ok if I do that?

Jigna
Contributor Level 2

I would love to connect ? Live or via email @maria_ogneva 

Dmitry
Employee
Employee

@RenzClark So awesome , Zo! Thank you for sharing this.

Bojibum
Contributor Level 3

We have created custom dashboards with signals and smart alerts to provide marketers the view they need to monitor campaign performance.  We leverage signals and smart alerts to give us views/notices if callers are on hold and how long or if their calls are going unanswered. We also have signals to monitor if IVR traffic is moving as designed or if there are changes to IVR language we need to make. We also depend on After Hour signals to monitor how our callers/call centers are performing.