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Community Manager
Community Manager



Your Sneak Peak Into Invoca’s Breakthrough AI Roadmap - v 2.png

These days, it’s all about AI, and Invoca has been hard at work on our roadmap to deliver even more of the meaningful features you have come to expect from us. In this newsletter, you can learn how Invoca’s Artificial Intelligence unlocks an unprecedented view into conversation data from high-intent consumers with existing features, as well as learn what’s on our AI Roadmap for the rest of the year.

We invite you to learn more about Invoca PreSense, our groundbreaking new tool for the contact center, and visit the AI Hub in the Invoca Community, where you can learn about our current AI features and submit your ideas! 



Invoca AI Roadmap

Your Sneak Peak Into Invoca’s Breakthrough AI Roadmap - v 3.png

At Invoca, we understand the critical role AI plays in helping businesses acquire more customers and drive revenue growth. Our mission is to empower brands to stay ahead of the curve by providing cutting-edge AI and conversation intelligence technology that delivers clear value, enabling them to grow revenue by significantly improving digital marketing and contact center performance. 

On our upcoming roadmap are features that provide actionable insights , such as Rapid Custom AI Model Creation and AI Smart Alerting; features that tap into the goldmine of insights from conversations, such as ChatGPT Summaries and Structured Data Extraction - as well as features that supercharge the Contact Center operations, such as Agent Voice ID and AI Call Review Console.   

Learn More → 



Invoca PreSense



Invoca PreSense is a new, breakthrough product, arming contact centers with real-time digital data to transform the caller experience. In today’s digital-first world, consumers often dread the contact center because they expect a bad experience. 

PreSense revolutionizes contact center operations, enhancing and extending your ability to offer personalized and tailored interactions. This not only benefits your customers, but it also boosts operational efficiencies, slashes costs, and sparks new revenue growth.

Learn More → 


Invoca Events

WEBINAR: Invoca AI Roadmap Preview: Breakthrough Solutions to Transform Your Marketing 


Tuesday, July 18th 10:00 PT / 1:00 EST

AI's impact on the world is vast, and at Invoca we've already witnessed its transformative power in marketing. 

Join Invoca’s CEO Gregg Johnson and AI product expert Daniel Urban to get an exclusive preview of Invoca’s AI roadmap.

RSVP Today!

WEBINAR: Omnichannel Excellence: How DIRECTV Transformed Its Caller Experiences By Capturing the Right Digital Data

Wednesday, July 26th at 11:00 PST / 2:00 EST

Today’s consumers expect a lot from your brand, from speedy self-service to personalized interactions. Learn how DIRECTV uses Invoca to:

  • Create better buying experiences that empower agents and delight callers
  • Shine a light on the buyer journey and identify issues that are hurting conversions 
  • Fuel their digital transformation efforts with more relevant customer data

RSVP Today!

Invoca Resources



Celebrate Your Success with Invoca Impact Awards

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Why Invoca AI is a “Must Have” for DIRECTV

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AI Hub in the Invoca Community

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Share your Google Analytics 4.0 tips!

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Featured Case Study



Rogers Communications + Invoca

Invoca AI enables Rogers to optimize for the campaigns driving the most phone call conversions, target prospects with the right ads, and ensure calls are properly routed to the relevant agents.

Read the case study   



Mark Loovis, Conversation Intelligence Hero!



Invoca’s Conversation Intelligence Heroes program gives our customers a platform to highlight the successes they’ve achieved with conversation intelligence technology.

It also has perks like personal branding opportunities, VIP invites to regional events, access to private beta programs, and more. 

Mark, Director of Marketing Technology at DIRECTV claimed his cape as a Conversation Intelligence Hero in early last year and was featured as a Keynote speaker at Invoca's Summit event. Since then, Mark has continued to share his expertise in the space.

Click the link below to read the full DIRECTV case study and discover how to “Claim your Cape” as a Conversation Intelligence Hero!




Invoca Trophy Case



Invoca has been named on Inc. Magazine’s annual Best Workplaces list for the sixth consecutive year. The annual list is the result of a comprehensive measurement of American companies that have excelled in creating exceptional workplaces and company culture.




Invoca AI Conversation Intelligence Wins Four Prestigious Enterprise 2023 APPEALIE SaaS Awards