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This is a verified product documentation article. For case-based resolutions articles, please reference the Knowledge Base section of Invoca Community.
stevestormoen
Employee
Employee

When a publisher or advertiser applies to your network from the sign up page, they are prompted to select their company or account type. Some may incorrectly mark their company type as advertiser instead of publisher or vise versa. Before approving or denying their application, you can follow these steps to change their account type manually:
 
Screen Shot 2022-01-28 at 6.02.31 PM.png

Changing an Account from Advertiser to a Publisher

  1. Log in to Invoca. In the sidebar menu, click Advertisers, then select Manage Advertisers.
  2. Use the SORT drop-down menu and select Applied to only show Advertisers whose applications are pending.
  3. Select the Advertiser whose type you want to change using the checkbox column. Then, click on the Bulk Actions drop-down menu and select Change to Publisher.

 

Changing an Account from Publisher to Advertiser

  1. Log in to Invoca. In the sidebar menu, click Publishers, then select Manage Publishers.
  2. Use the SORT drop-down menu and select Applied to only show Publishers whose applications are pending.
  3. Select the Publisher whose type you want to change using the checkbox column. Then, click on the Bulk Actions drop-down menu and select Change to Advertiser.

 
Only accounts in an "Applied" status can be changed. Once you've approved or denied an Advertiser or Publisher under the wrong account type, you'll need to remove that account from your network and ask them to reapply.
 

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