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5126members
1537posts
swatkins
Community Manager
Community Manager

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 Keep sensitive data safe while still seeing the details you need

We’ve enhanced Invoca’s redaction engine to more accurately remove PCI/PII data from call recordings and transcripts, while keeping useful information like appointment times and price points visible.

Key Benefits

  • Protects sensitive information: credit cards, SSNs, DOB, passwords, and more
  • Retains useful details like appointment dates, model numbers, and price points
  • Removes the need to choose between multiple “levels” of redaction—everything is handled by one standardized engine

Availability & Implementation:

  • Available after Oct 6, 2025
  • Automatically applied for all current redaction customers and new voice customers at no additional cost