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5177members
1539posts
swatkins
Community Manager
Community Manager

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Keep sensitive data safe while still seeing the details you need

We have enhanced Invoca’s redaction engine to more accurately remove PCI/PII data from call recordings and transcripts, while keeping useful information like appointment times and price points visible.

Key Benefits

  • Protects sensitive information: credit cards, SSNs, DOB, passwords, and more
  • Retains useful details like appointment dates, model numbers, and price points
  • Removes the need to choose between multiple “levels” of redaction—everything is handled by one standard engine

What is Redacted?

  • PCI Data = Credit Card #, Exp Date, CCV, Bank Acct #, and Routing #
  • PII Data = DOB, Driver's License, SSN, Passport #, and Passwords

If you ever have questions about what is included in the Standard Redaction, you can find these details in your platform. Go to Settings > Redaction.

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Availability & Implementation:

  • Available after Oct 14th, 2025
  • Automatically applied for all current redaction customers and new voice customers at no additional cost