Keep sensitive data safe while still seeing the details you need
We have enhanced Invoca’s redaction engine to more accurately remove PCI/PII data from call recordings and transcripts, while keeping useful information like appointment times and price points visible.
Key Benefits
- Protects sensitive information: credit cards, SSNs, DOB, passwords, and more
- Retains useful details like appointment dates, model numbers, and price points
- Removes the need to choose between multiple “levels” of redaction—everything is handled by one standard engine
What is Redacted?
- PCI Data = Credit Card #, Exp Date, CCV, Bank Acct #, and Routing #
- PII Data = DOB, Driver's License, SSN, Passport #, and Passwords
If you ever have questions about what is included in the Standard Redaction, you can find these details in your platform. Go to Settings > Redaction.
Availability & Implementation:
- Available after Oct 14th, 2025
- Automatically applied for all current redaction customers and new voice customers at no additional cost
