Question Variations What is the maximum character limit I can add in the "Check a condition" field in the call treatment? Applies To Call Treatment, IVR, Campaign Answer The maximum character limit i...
Applies To Transactions API Answer The limits for each data point are detailed below: Category Type: string (varchar) Limit: 255 characters Short Text Type: string (varchar) Limit:...
Symptoms The number on a website is not swapping, but when running Invoca.PNAPI.display(), we see "success". Resolution The ringpool may have run out of numbers available. Try increasing a...
Contents
General Overview
Getting Started
Admin Setup and Enrollment
Agents Voice ID Enrollment and Experience
Go Live and Manage Usage
Important Best Practices
Gener...
Symptoms Only certain numbers on certain websites to swap. Resolution Google Tag Manager can use triggers that only allow specific numbers on specific webpages to swap. These two pieces of Go...
Symptoms The option to send Opportunity Conversion Data to Invoca is selected in the Invoca Admin section of the Invoca Salesforce Managed Package. All of the Opportunity Stages selected in the In...
Applies To Agent Voice ID Agent Voice ID enrollment IFCC Validsoft Resolution Check that the agent is using a direct number, i.e., a personal mobile phone
Note: Do not use a shared extension ...
Applies To Invoca tag configuration in Google Tag Manager Answer Invoca recommends setting the Invoca tag firing trigger to "Dom Ready" or "Page Load." If the firing tag is set to "Page Vie...
Question Variations When there are multiple lookup tables containing the same custom data, which data will be applied? Applies To Lookup table, Marketing data, Call reports Answer The Lookup table pr...
Symptoms Unable to save new signal The following error appears: "Expression syntax error: Only a single value may be specified for signal. Use AND or OR check for multiple values Applies To S...
