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Agent Voice ID

by Community Manager Jacaselon in Conversation Analytics
‎07-16-2024 08:48 PM
‎07-16-2024 08:48 PM
Contents  General Overview Getting Started Admin Setup and Enrollment Agents Voice ID Enrollment and Experience Go Live and Manage Usage Important Best Practices   Gener...

What is the character limit for the 'check a condi...

by Community Manager InvocaKnowledge in Q&A
‎07-11-2024 09:37 AM
‎07-11-2024 09:37 AM
Question Variations What is the maximum character limit I can add in the "Check a condition" field in the call treatment? Applies To Call Treatment, IVR, Campaign Answer The maximum character limit i...
Labels:
  • Campaign Management

What if I have the same custom data field in two l...

by Community Manager InvocaKnowledge in Q&A
‎07-25-2024 02:00 PM
‎07-25-2024 02:00 PM
Question Variations When there are multiple lookup tables containing the same custom data, which data will be applied? Applies To Lookup table, Marketing data, Call reports Answer The Lookup table pr...
Labels:
  • Look-up Tables

What are the chacters limits for each data point i...

by Community Manager InvocaKnowledge in Q&A
‎07-11-2024 03:01 PM
‎07-11-2024 03:01 PM
Applies To Transactions API Answer The limits for each data point are detailed below: Category Type: string (varchar) Limit: 255 characters Short Text Type: string (varchar) Limit:...
Labels:
  • API

Number Isn't Swapping, But The Console Says It Is ...

by Community Manager InvocaKnowledge in Solutions
‎07-23-2024 11:43 AM
‎07-23-2024 11:43 AM
Symptoms The number on a website is not swapping, but when running Invoca.PNAPI.display(), we see "success". Resolution The ringpool may have run out of numbers available. Try increasing a...

Expression Syntax Error when building out new Sign...

by Community Manager InvocaKnowledge in Solutions
‎07-22-2024 12:53 PM
‎07-22-2024 12:53 PM
Symptoms Unable to save new signal The following error appears: "Expression syntax error: Only a single value may be specified for signal. Use AND or OR check for multiple values Applies To S...
Labels:
  • Other

Customer Wants Only Some Numbers On Some Websites ...

by Community Manager InvocaKnowledge in Solutions
‎07-18-2024 12:38 PM
‎07-18-2024 12:38 PM
Symptoms Only certain numbers on certain websites to swap. Resolution Google Tag Manager can use triggers that only allow specific numbers on specific webpages to swap. These two pieces of Go...

How to switch a Destination Ringpool setting from ...

by Community Manager InvocaKnowledge in How To
‎07-08-2024 12:12 PM
‎07-08-2024 12:12 PM
Objective Customer is requesting to change the number preference for a Destination Ringpool from Toll-Free to Local or vice versa Applies To Destinations Ringpools Number preference (toll f...
Labels:
  • Destinations

How to add and edit applied marketing data in bulk...

by Community Manager InvocaKnowledge in How To
‎06-01-2023 02:39 PM
‎06-01-2023 02:39 PM
Applies To Bulk updating promo numbers Procedure Navigate to Marketing Data Dictionary. In the right corner select the Export button > Applied Marketing Data (excel). Contact your Customer Succ...

Some Salesforce Sales Cloud Opportunity Stages are...

by Community Manager InvocaKnowledge in Solutions
‎07-23-2024 02:20 PM
‎07-23-2024 02:20 PM
Symptoms The option to send Opportunity Conversion Data to Invoca is selected in the Invoca Admin section of the Invoca Salesforce Managed Package. All of the Opportunity Stages selected in the In...
Labels:
  • Integration Troubleshooting
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