Question Variations When there are multiple lookup tables containing the same custom data, which data will be applied? Applies To Lookup table, Marketing data, Call reports Answer The Lookup table pr...
Symptoms The number on a website is not swapping, but when running Invoca.PNAPI.display(), we see "success". Resolution The ringpool may have run out of numbers available. Try increasing a...
Symptoms The option to send Opportunity Conversion Data to Invoca is selected in the Invoca Admin section of the Invoca Salesforce Managed Package. All of the Opportunity Stages selected in the In...
Applies To Transactions API Answer The limits for each data point are detailed below: Category Type: string (varchar) Limit: 255 characters Short Text Type: string (varchar) Limit:...
Symptoms Unable to save new signal The following error appears: "Expression syntax error: Only a single value may be specified for signal. Use AND or OR check for multiple values Applies To S...
Applies To Agent Voice ID Agent Voice ID enrollment IFCC Validsoft Resolution Check that the agent is using a direct number, i.e., a personal mobile phone
Note: Do not use a shared extension ...
Symptoms Only certain numbers on certain websites to swap. Resolution Google Tag Manager can use triggers that only allow specific numbers on specific webpages to swap. These two pieces of Go...
Question Variations Can I add a wildcard to the primary key field in the lookup table Applies To Lookup table Answer A wildcard (*, asterisk) is a symbol used to replace or represent zero or more cha...
Symptoms The number doesn't swap on the mobile page The number does swap on the desktop page If your webpage utilizes "data binding" Running Invoca.PNAPI.run() within the console forces the...
Objective
Customer is requesting to change the number preference for a Destination Ringpool from Toll-Free to Local or vice versa
Applies To
Destinations
Ringpools
Number preference (toll f...
