Contents
General Overview
Getting Started
Admin Setup and Enrollment
Agents Voice ID Enrollment and Experience
Go Live and Manage Usage
Important Best Practices
Gener...
Question Variations What is the maximum character limit I can add in the "Check a condition" field in the call treatment? Applies To Call Treatment, IVR, Campaign Answer The maximum character limit i...
Question Variations When there are multiple lookup tables containing the same custom data, which data will be applied? Applies To Lookup table, Marketing data, Call reports Answer The Lookup table pr...
Applies To Transactions API Answer The limits for each data point are detailed below: Category Type: string (varchar) Limit: 255 characters Short Text Type: string (varchar) Limit:...
Symptoms The number on a website is not swapping, but when running Invoca.PNAPI.display(), we see "success". Resolution The ringpool may have run out of numbers available. Try increasing a...
Symptoms Unable to save new signal The following error appears: "Expression syntax error: Only a single value may be specified for signal. Use AND or OR check for multiple values Applies To S...
Symptoms Only certain numbers on certain websites to swap. Resolution Google Tag Manager can use triggers that only allow specific numbers on specific webpages to swap. These two pieces of Go...
Objective
Customer is requesting to change the number preference for a Destination Ringpool from Toll-Free to Local or vice versa
Applies To
Destinations
Ringpools
Number preference (toll f...
Applies To Bulk updating promo numbers Procedure Navigate to Marketing Data Dictionary. In the right corner select the Export button > Applied Marketing Data (excel). Contact your Customer Succ...
Symptoms The option to send Opportunity Conversion Data to Invoca is selected in the Invoca Admin section of the Invoca Salesforce Managed Package. All of the Opportunity Stages selected in the In...
