Question Variations When there are multiple lookup tables containing the same custom data, which data will be applied? Applies To Lookup table, Marketing data, Call reports Answer The Lookup table pr...
Symptoms The number on a website is not swapping, but when running Invoca.PNAPI.display(), we see "success". Resolution The ringpool may have run out of numbers available. Try increasing a...
Question Variations What is the maximum character limit I can add in the "Check a condition" field in the call treatment? Applies To Call Treatment, IVR, Campaign Answer The maximum character limit i...
Contents
General Overview
Getting Started
Admin Setup and Enrollment
Agents Voice ID Enrollment and Experience
Go Live and Manage Usage
Important Best Practices
Gener...
Applies To Bulk updating promo numbers Procedure Navigate to Marketing Data Dictionary. In the right corner select the Export button > Applied Marketing Data (excel). Contact your Customer Succ...
Symptoms The option to send Opportunity Conversion Data to Invoca is selected in the Invoca Admin section of the Invoca Salesforce Managed Package. All of the Opportunity Stages selected in the In...
Applies To Transactions API Answer The limits for each data point are detailed below: Category Type: string (varchar) Limit: 255 characters Short Text Type: string (varchar) Limit:...
Symptoms Unable to save new signal The following error appears: "Expression syntax error: Only a single value may be specified for signal. Use AND or OR check for multiple values Applies To S...
Applies To Agent Voice ID Agent Voice ID enrollment IFCC Validsoft Resolution Check that the agent is using a direct number, i.e., a personal mobile phone
Note: Do not use a shared extension ...
Symptoms Only certain numbers on certain websites to swap. Resolution Google Tag Manager can use triggers that only allow specific numbers on specific webpages to swap. These two pieces of Go...
