In your Invoca reports and dashboard tiles, you might see a field titled "End of Call Reason". This field provides information on how a call ended.
This is helpful when creating a new campaign to ensure calls are routing as expected. For example, you may have a “hang-up” node in an IVR and need to confirm the volume of callers whose calls are ending with an “IVR: Hang-up” reason.
Add the "End of Call Reason Count Tile" on the Network or Profile/Advertiser home page. Select specific Advertisers, Campaigns or Affiliates using the "All Calls" dropdown.
The End of Call reason value is available in the Calls and Transactions detail reports at the Network and Profile/Advertiser Level.
Possible reasons include the following:
More information on how these reasons are derived: