Invoca

Hi Brian! Great question. And the answer is yes! Many of our customers rely on Invoca to provide this important insight. We have a few other options besides Agent Voice ID to get the agent name in Invoca. For the most comprehensive and accurate solut...

Invoca makes it easy to create visual snapshots of high-level KPIs to share with anyone in your organization with Dashboard Tiles.  Below is an example of a custom tile that shows calls sorted by "Medium" and another tile that displays the % of certa...

Use the Calls by Hour Report!  One of my favorites.  - Click on Reports on the left-hand side navigation- Scroll down until you find the "Calls by Hour" report, select it- Click on the blue box with the + and select a marketing data point to sort the...