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Before a promo number is issued to a campaign, it goes through an extensive cleansing and incubation process.

If no calls are being received on a promo number...
  • Does a test call connect as expected?
  • Does a test call appear in Reports?
  • Was the promo number published incorrectly?
If the answers to all the above questions are "Yes", all is working as expected. If the answer to any of the above questions is "No", begin by dialing the call center destination phone number, and checking the call center's configuration.

Additionally, check the status of the campaign to ensure it is Live and not paused or suspended.

If callers are connecting, but asking for a different business...
  • Are consumers mis-dialing the same seven digits published with a different toll free prefix (e.g., 888, 877, 866, 855, 800)?
  • Was the promo number picked up by an auto-dialer? Occasionally, auto-dialers call lists of phone numbers.
If the answers to both of these questions are "Yes", consider using "Ask a Question" in the call treatment to qualify callers, or pull a new promo number.
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