Symptoms
Agent received the Voice ID enrollment call, reads the text but then nothing happens.
Applies To
Agent Voice ID
Agent Voice ID enrollment
IFCC
Resolution
- Confirm that the agent went through the expected process:
- Once the agent has finished reading the displayed text, the agent should wait on the line until the agent hears a confirmation/ success message, approx 90 seconds into the call, before hanging up.
- Note: The system records for a certain amount of time and requires a certain amount of speech to enroll agent successfully.
- Check the Configuration. The enrollment text is, by default, longer than necessary and should cater to different reading speed
- Validsoft Portal Link: https://invoca.validsoft.cloud/admins
- Login
- Click on Configs on the left-hand side
- Click in the Enrollment Text & scroll to see the full script
![](https://lh7-us.googleusercontent.com/docsz/AD_4nXdOWEvMzc9_30PM8ADzRdvjYS7312RnT1eNhcIbassvf2oV8MzZR_yz7uJ5ne4g2Bl895g4iRUw7r6fzFIbuEzuDOOfHY0uzL6nTYIeP3rkp5jA1MrSC1W6wqbbJZxvTgXCd9sPZeoiruauawvoLY_cvjU?key=jTyyng0yOK6D9cb3hz4bXA)
Additional Information
Agent should hear a confirmation/success message after the recording has stopped.