The agent has read the entire enrollment text for Voice ID, but nothing happens

[InvocaKnowledge]

Symptoms

Agent received the Voice ID enrollment call, reads the text but then nothing happens. 

Applies To

Agent Voice ID
Agent Voice ID enrollment
IFCC

Resolution

1. Confirm that the agent went through the expected process: 
   1. Once the agent has finished reading the displayed text, the agent should wait on the line until the agent hears a confirmation/ success message, approx 90 seconds into the call, before hanging up.
      1. Note: The system records for a certain amount of time and requires a certain amount of speech to enroll agent successfully.

 

2. Check the Configuration. The enrollment text is, by default, longer than necessary and should cater to different reading speed
   1. Validsoft Portal Link: https://invoca.validsoft.cloud/admins 
   2. Login
   3. Click on Configs on the left-hand side 
   4. Click in the Enrollment Text & scroll to see the full script

 

Additional Information

Agent should hear a confirmation/success message after the recording has stopped.