Symptoms
- N/A in recent Salesforce-related webhook deliveries
- No call logs within the Salesforce instance
Applies To
- Salesforce versions lower than 5.5
Resolution
Navigate to Salesforce integration and deactivate then follow the steps to reauthorize the integration.
Cause
The credentials associated with the authorizing user may have expired or become invalid.
Additional Information
To confirm that data is flowing into Salesforce, check the Invoca Calls Log for new records after reauthorization. You can also make test calls to any number in campaigns to see if those records are added to the platform.
