Symptoms
- 403 error occurs on only a handful of calls
Applies To
Resolution
Check the transaction ID associated with the error to see if a transcript is associated with the call. If not, you should expect to see a 403. If there is a transcript, then there is another issue at play that the support team can look into for you.
Cause
When a transcript isn't associated with a call record, a 403 error will be returned
Additional Information
Transactions API documentation
