02-08-2018 02:29 PM - edited 07-28-2022 02:23 PM
If your organization already owns toll-free or local phone numbers that you would like to use with your Invoca account, you can transfer — or port — those numbers into your Invoca account. Standard port-in requests usually take 2-5 weeks, depending on your previous carrier. Requests for porting over 200 numbers may take extra time due to volume.
Invoca assesses a service fee to port in phone numbers from your previous carrier. If you haven't already, we strongly recommend you contact your Invoca Account Manager to discuss pricing and billing before submitting your port-in request to our Customer Success team.
Once you’ve discussed your port-in request with your Account Manager or Onboarding Specialist, you can follow these steps to submit a port-in request. Note that requests for porting local phone numbers and toll-free numbers must be made separately.
That’s it! Our friendly telecom operations team will process your request and keep you updated on the status of your phone numbers. If you need to port in both local and toll-free numbers, repeat these steps to make another request for the rest of your phone numbers.
Requirements to get started:
The important thing to know is Invoca is dependent on the carrier who is the current responsible organization (or RespOrg). There are many free online databases that give details on who controls a toll-free or local phone number.
The letter of authorization (LOA) delivered to the losing carrier needs to match the exact information they have on file, or the request will be rejected. If rejected, you have 10 business days to respond before the porting case is closed out and you’ll have to start again.
Invoca is dependent on the losing carrier to confirm LOA details, prepare, and port the number. Carriers are known for being slow, and we do our best to work closely with them to your number ported quickly.
Common Reasons for Rejections
Once a corrected request is received, it is resubmitted as a new order, and therefore, increases the time to port.
|NOTE: The numbers ported in to Invoca will run against the contractual allotment of numbers for billing purposes.
i.e. If your platform is contracted for 1000 numbers and you port in 700, that will constitute as 70% of the contractual allotment!