Automated Quality Assurance Enhancement: Pre-built Scorecards
The Invoca for Contact Center’s Quality Assurance module got a big boost recently with the launch of Pre-built Scorecards. Designed with teams new to automatically scoring calls in mind, these scorecards provide customers with useful data from day-1. Built on Invoca’s keyword spotting technology, these pre-tested, customizable, and easy to understand scorecards serve as starting points putting customers on the fast track to scoring sophistication.
The scorecards include:
- Asking for Sale
- Call Etiquette
- Information Gathering
- Overall Performance
The Overall Performance scorecard provides a single metric derived from the other three scorecards. Together, these scorecards are ready to go right out of the box and are included in the purchase of the Quality Assurance module.
